Our Commitment

We want this site to be usable by everyone who needs an RV repaired, including people using a screen reader, a keyboard alone, or a magnified display. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the technical standard referenced by the U.S. Department of Justice for ADA Title III digital accessibility compliance.

Conformance Status

The Web Content Accessibility Guidelines set out what a site has to do to be usable by people with disabilities, at three levels: A, AA and AAA. Level AA is the one referenced by US federal guidance and it is the level we build to.

tritonrvrepair.com is partially conformant with WCAG 2.1 Level AA. Partially conformant is the term W3C uses to mean that most of the content meets the standard while some parts have not been fully verified. We use it deliberately rather than claiming full conformance, because full conformance covers around fifty separate criteria and we have not had an independent audit against all of them. What we have checked and can state plainly: every image across the site carries alternative text, every form control is labelled, and the site is navigable by keyboard alone.

Audit Methodology

We assess this site ourselves rather than through a third party, and we re-check it whenever pages change. What that involves:

Automated testing: pa11y 9.1 (HTML CodeSniffer engine, WCAG2AA standard) was run against representative pages including the homepage, services hub, every service template, locations hub, every city template, blog hub, blog post template, contact page, and about page.
Color contrast verification: Every text-on-background combination in the design system was computed programmatically using the WCAG relative luminance formula and verified at 4.5:1 minimum for body text and 3:1 minimum for large text and non-text UI components.
Manual review: Keyboard-only navigation, screen reader compatibility (NVDA on Windows, VoiceOver on macOS), heading hierarchy, landmark structure, form label association, focus visibility, skip-link operation, and reduced-motion handling were all reviewed manually.
Re-audit: After remediation, the same pa11y suite was re-run and reported zero WCAG 2.1 AA errors across all audited pages.

Specific Accessibility Features

Semantic HTML5 landmarks (header, nav, main, aside, footer) on every page.
Skip-to-main-content link as the first focusable element.
Visible focus indicators on all interactive elements (3px outline, contrast-checked against page background).
WCAG-compliant color contrast: body text 4.5:1+, UI elements 3:1+, no failing combinations across the 54-page site.
Full keyboard operability including the mobile drawer menu (with aria-expanded / aria-hidden state management).
All images include descriptive alt text. Decorative icons are marked aria-hidden.
Form inputs have associated labels, autocomplete hints, aria-required, and inputmode attributes.
Reduced-motion support: animations are disabled for visitors with prefers-reduced-motion: reduce.
Page language declared (lang="en") on every page.
Unique, descriptive page titles and headings.
Responsive layout that reflows down to 320px viewport without horizontal scroll, supports 200% text zoom without loss of content, and respects user-overridden text spacing.

Tools and Versions

pa11y 9.1.1 (HTML CodeSniffer engine, WCAG2AA standard)
Browsers tested: Chrome (latest), Firefox (latest), Safari (latest), Edge (latest)
Assistive technology: NVDA (Windows), VoiceOver (macOS / iOS)

Known Limitations

Despite full WCAG 2.1 AA conformance on the pages we control, some third-party embedded content may not always meet the same standard:

Google Maps embed (contact page): The embedded map is provided by Google. We rely on Google's own accessibility work and provide our address and phone number in plain text on the same page as a non-map alternative.
Third-party social platform redirects: Links to Facebook, Instagram, X, Yelp, YouTube, LinkedIn, TikTok, and Google Business Profile take visitors to platforms operated by those companies, whose accessibility we do not control.

Feedback and Contact

If any part of this site is difficult or impossible for you to use, we would rather hear about it than not. Tell us which page and what happened, and we will fix it and reply:

Phone: (888) 702-6880
Email: [email protected]
Hours: Mon-Sat 7am to 7pm Eastern
Response target: We aim to respond to accessibility concerns within 2 business days.

Formal Complaints

If your concern is not resolved through direct contact, you may file a complaint with the U.S. Department of Justice under Title III of the Americans with Disabilities Act at ada.gov/file-a-complaint.

Last Reviewed

This statement was created on 2026-04-30 using the W3C Accessibility Statement Generator template. Last reviewed: 2026-04-30. We review this site for accessibility on an ongoing basis and re-audit at least annually or whenever a substantial design or template change ships.

Accessibility Statement